All orders (excluding commissions and wholesale orders) will be dispatched within 1-2 working days, and will be send via standard Second Class Royal Mail post.
We offer free delivery on all UK orders which are placed through www.shdesigns2019.com. This does not apply to commission or wholesale orders - applicable delivery charges for these will be provided at the time of enquiry.
DELIVERY TERMS AND CONDITIONS
Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 15 calendar days of the date of the order confirmation. Our orders are usually sent out within 1-2 working days via Royal Mail Second Class Post and should reach you within a 15 day period.
If Royal Mail do not deliver your product within 15 calendar days or within the other time period agreed between us, you may contact us via firstname.lastname@example.org to cancel your order.
We are not responsible for delays outside of our control. We will contact you as soon as possible if we become aware of any delay which may occur to your order and we will take steps to minimise the effect of the delay.
If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.